Andy Potts
If you no longer want to play at Skycrown Casino, you have a few official ways to close or limit your account as an Australian player. You can either contact the support team to close your account, or you can set responsible gambling limits yourself directly inside your profile. Below we explain both options, plus the cooling off and self-exclusion tools available to Australian players.
The two main ways to close your Skycrown account
Skycrown Casino gives Australian players two practical routes to close or limit an account:
- Contact the Skycrown support team via LiveChat or email at [email protected]. State that you want to close your account, include the reason and tell them how long you want the account to remain closed.
- Set your own responsible gambling limits inside your profile. You can apply deposit, loss, wager and session limits, or use the cooling off and self-exclusion tools.
When you email support, include your registered account email, the reason for closure and the period you want the account to remain closed. If you only want to slow down or take a short break, setting your own limits or a cooling off period is usually the better starting point.
Temporary account closure: cooling off period
If you only want a short break, the best self-service option is a cooling off period. Skycrown Casino lets you pause your account for short periods such as 24 hours, 7 days, 30 days or 3 months.
During the cooling off period you cannot deposit, place bets or receive promotional offers. You can still log in to withdraw any remaining balance and view your account history. Once the selected period ends, your account is automatically reactivated.
How to activate a cooling off period
Log in to Skycrown Casino and open the responsible gambling or limits section in your profile. Select the cooling off option and choose your preferred duration. If you cannot find the setting, contact customer support via LiveChat or send an email to [email protected] and ask them to apply the cooling off period for you.
Longer closure: self-exclusion
For a stronger break from gambling you can request self-exclusion. Skycrown Casino typically offers self-exclusion periods of 6 months, 1 year, 5 years or permanent self-exclusion.
Once self-exclusion is active, your account is disabled immediately. You cannot deposit, play or receive promotional offers. If you still have funds in your balance, you can request a manual withdrawal through customer support. Skycrown may require identity verification before processing remaining funds.
Can you permanently delete your Skycrown Casino account?
If you want to close your account permanently, email [email protected] and clearly state that you want your account closed for good. Mention the reason for closing and the period you want it closed (for permanent closure, state "permanently" or "forever"). If your request is related to a gambling problem, mention this so the support team can handle it under their responsible gambling procedures. After permanent closure you cannot open a new account at Skycrown Casino.
One account per player: Skycrown's duplicate account rules
Under Skycrown Casino's terms (clause 8.1), each individual may register and maintain only one personal Player Account. Accounts that share the same residential address, household, IP address or device are treated as duplicates. Skycrown reserves the right to close and forfeit all duplicate accounts, cancel any pending withdrawals and confiscate any winnings. You must not share your login details or let anyone else, including minors, use your account.
If Skycrown later discovers that you operated a duplicate account (clause 8.2), any returns, winnings or bonuses earned during the period when multiple accounts were active can be forfeited. The casino may also require you to return funds that have already been withdrawn from the duplicate account. This is important to know before closing an account and trying to register a new one with the same details.
KYC verification before your account is closed or withdrawals are paid
As part of the Know Your Customer (KYC) process described in clause 8.4 of Skycrown's terms, the casino can request additional documents or even arrange a phone call to verify your identity. Withdrawal requests remain pending until every required verification step is completed.
If Skycrown cannot reach you by phone or email within two weeks of a withdrawal request, your account will be locked and the withdrawal will be cancelled. Before you ask for account closure, make sure your email and phone number are up to date, respond to any KYC requests quickly and complete verification so any remaining balance can be paid out.
Personal use only: no commercial activity
Clause 8.3 of Skycrown's terms states that your Player Account must be used solely for personal entertainment. Any commercial use, such as offering the account to others for profit or renting or selling account access, is strictly prohibited and can lead to immediate closure with funds forfeited. If you no longer want to play personally, the safer route is to close the account through support or use cooling off and self-exclusion, not to hand it over to someone else.
Important things to know before closing your account
Before requesting closure, withdraw any remaining balance where possible. Skycrown may request KYC documents such as ID, proof of address or payment verification before processing withdrawals. If verification is not completed, withdrawals can remain pending.
You should also avoid creating a second account. Skycrown's terms state that each player may only have one personal account. Duplicate accounts can be closed and winnings or pending withdrawals forfeited.
Inactive accounts may be charged a dormancy fee after a long period without login or gameplay, so closing or self-excluding properly is better than simply abandoning the account.
Contacting Skycrown Casino support
Skycrown Casino offers 24/7 support via LiveChat from the website and by email at [email protected]. Include your account email and a clear description of your request, for example "cooling off for 30 days" or "permanent account closure".
If gambling no longer feels manageable, contact an Australian responsible gambling support service such as Gambling Help Online or register with BetStop before opening another account. For more guides, see our list of the best Australian betting sites.