If you no longer want to play at 888casino.com, you can ask 888 to either close your account temporarily, close it permanently, or self-exclude through their responsible gambling tools. These are different options, so it is worth picking the one that best fits your situation.
Temporary break: take a short cool-off
If you only need a short break from playing, you can set a cool-off period from inside your 888 account. Cool-off lengths typically range from 1 day up to 6 weeks. During this period you cannot log in to play casino, poker, bingo or sports on 888, and any active bonuses are paused.
To set a cool-off, log in to 888casino.com, go to My Account → Responsible Gambling and choose Take a Break. The block starts immediately and your account reopens automatically at the end of the period.
Self-exclusion: a longer, binding break
If gambling is no longer fun, a self-exclusion is usually the safer choice than a simple account closure, because it stops you from reopening the account during the exclusion period.
888 lets you self-exclude for 6 months, 1 year, 2 years or 5 years. The block applies across 888 casino, 888 poker, 888 sport and other 888 brands. You can request self-exclusion through live chat, email or from inside My Account → Responsible Gambling → Self-Exclusion.
UK players can also register with GamStop, the national self-exclusion scheme. GamStop blocks you from every UK Gambling Commission licensed site, including 888, for 6 months, 1 year or 5 years.
Closure or deletion: which option is right for you?
If you choose Closure, your 888 account will be blocked. You will not be able to log in, but the account can be reopened later if you change your mind.
If you choose Deletion, you are asking 888 to permanently close the account and remove your personal data, subject to the records they are legally required to keep as a UKGC licensee under anti-money-laundering and player protection rules.
Step-by-step guide to closing your 888 Casino account
Step 1: Decide whether you want closure, deletion or self-exclusion
Before contacting 888, decide which option you need. Use the word "Closure" if you may want to reopen the account later, "Deletion" if you want the account permanently removed, or "Self-exclusion" if you want to be blocked from gambling for a fixed period.
Step 2: Withdraw any remaining balance
Before your account is closed, withdraw any cash balance back to your registered payment method. Once the account is closed or deleted it becomes much harder to retrieve funds, and any unused bonuses are forfeited.
Step 3: Contact 888 customer support
To start the process, contact the 888 Customer Service team. You can reach them through:
- Live chat via the Help section on 888casino.com, available around the clock.
- Email: [email protected].
- Help Centre web form at 888casino.com/help.
Step 4: Make your request clear
Tell the agent whether you want Closure, Deletion or Self-exclusion. Include your username, full name and date of birth so 888 can verify your identity, and ask for written confirmation by email once the request has been completed.
For deletion requests under UK GDPR, you can also contact the 888 Data Protection Officer at [email protected].
Step 5: Self-exclude from inside your account (optional)
If you only want to take a longer break, log in to 888casino.com, go to My Account → Responsible Gambling and choose Self-Exclusion. Pick a period that suits you. The block applies across all 888 branded products.
888 contact details at a glance
- Live chat: 24/7 via the Help section on 888casino.com
- Customer email: [email protected]
- Help Centre: 888casino.com/help
- Data protection (deletion): [email protected]
- Self-exclusion: My Account → Responsible Gambling → Self-Exclusion
Important points to keep in mind
- It can take a little while for all of your data to be fully removed from 888's systems; deletion is not instant.
- If you decide to come back to 888 later, you will need to register a brand new account and complete identity verification again.
- 888 also reserves the right to close your account if you breach the terms or if the account has been inactive for a long time.
- Closing your account means you give up any active bonuses, free spins and loyalty rewards.
Thinking of taking a longer break?
If you are closing your account because gambling is no longer fun, consider registering with GamStop as well. GamStop is the UK's national self-exclusion scheme and blocks you from all licensed online gambling sites in Great Britain for 6 months, 1 year or 5 years. You can also reach out to GamCare for free, confidential support, or call the National Gambling Helpline on 0808 8020 133.