Contact Betsquare UK
Questions about a UK casino review, a bonus or a payment method? Need to flag a correction or report unfair treatment by an operator? Our editorial team reads every email and replies personally.
How to reach us
The fastest way to get a reply is by email. Please include the page URL and as much detail as possible so our editors can investigate quickly.
Response time
Within 24 hours, UK working days
Need urgent help?
Contact GamCare on 0808 8020 133 (free, 24/7), or self-exclude with GAMSTOP.
What can we help with?
We answer dozens of reader emails every week. Here is what we cover, and what we are not able to help with.
General questions
Need clarification on a review, bonus rule or payment method? We are happy to help UK readers with any casino-related question.
Content corrections
Spotted an outdated bonus, broken link or factual error? Tell us what is wrong and we will verify, fix and re-check the article.
Partnerships and press
Operators, software providers and media outlets can reach our editorial and partnerships team through the same address.
Player safety reports
If a UKGC operator listed on Betsquare has treated you unfairly, let us know. We use these signals to update or remove our recommendations.
Before you email us
A quick check that might already answer your question.
How fast do you reply?+
Our editorial team aims to reply to every legitimate message within 24 hours on UK working days. Complex player-safety reports may take a little longer because we verify the case before responding.
Do you handle casino account or withdrawal complaints?+
Betsquare is an independent comparison site, not a casino operator. We cannot access your account, release a withdrawal or override KYC checks. For account issues, contact the casino's support first, and the UKGC or IBAS if it is not resolved.
Can I request a casino review?+
Yes. Send the operator name and UKGC licence number. Our analysts will assess whether it meets our minimum standards before scheduling a full review.
Where can I find responsible gambling support?+
If gambling is no longer fun, contact GamCare on 0808 8020 133 (24/7, free and confidential), or self-exclude from all UKGC sites with GAMSTOP.
Find what you need faster
Most reader questions are answered on these pages.
Still have a question?
Email us directly. We read every message.