If you no longer want to play at williamhill.com, you can ask William Hill to either close or delete your casino account. These are two different options, so it is important to pick the one that best fits your situation.
Closure vs deletion: which option is right for you?
If you choose Closure, your account will be blocked. You will not be able to log in to play casino, sports or any other William Hill product, but the account may be reopened later if you decide to come back.
If you choose Deletion, you are asking William Hill to permanently close your account and remove your personal data, subject to the records they are legally required to keep as a UK Gambling Commission licensee. This option is best if you are sure you do not want to use your account again.
If your main concern is gambling harm rather than admin, a self-exclusion through William Hill or GamStop is usually the safer choice, because it also blocks you from reopening the account for a set period.
Step-by-step guide to closing your William Hill Casino account
Step 1: Decide whether you want closure, deletion or self-exclusion
Before contacting William Hill, decide which option you need. Use the word "Closure" if you may want to reopen the account later. Use "Deletion" if you want the account permanently removed. Ask for "Self-exclusion" if you want to be blocked from gambling for a fixed period.
Step 2: Withdraw any remaining balance
Before your account is closed, withdraw any remaining cash balance back to your registered payment method. Once the account is closed or deleted it becomes much harder to retrieve funds.
Step 3: Contact William Hill customer support
To start the process, contact the William Hill Customer Service team via the Help Centre on williamhill.com. You can reach them through live chat, phone or email.
- Live chat is available 24/7. Open the Help Centre on williamhill.com and start a chat with a support agent.
- Phone: call 0800 085 0809 from the UK. Phone support is free from UK landlines and most mobiles.
- Email: [email protected].
Step 4: Make your request clear
Tell the agent whether you want Closure, Deletion or Self-exclusion. Include your username, full name and date of birth so William Hill can verify your identity, and ask for written confirmation once the request has been completed.
For deletion requests under UK GDPR, you can also email the William Hill Data Protection Officer at [email protected].
Step 5: Self-exclude in-account (optional)
If you only want to take a break, log in to williamhill.com, go to My Account → Responsible Gambling and choose Self-Exclusion. You can self-exclude for 6 months, 1 year, 2 years or 5 years. The block applies across William Hill casino, sportsbook and other branded products.
William Hill contact details at a glance
- Live chat: 24/7 via the Help Centre on williamhill.com
- Phone (UK): 0800 085 0809, free from UK landlines and most mobiles
- Customer email: [email protected]
- Data protection (deletion): [email protected]
- Self-exclusion: My Account → Responsible Gambling → Self-Exclusion
Thinking of taking a longer break?
If you are closing your account because gambling is no longer fun, consider registering with GamStop as well. GamStop is the UK's national self-exclusion scheme and blocks you from all licensed online gambling sites in Great Britain for 6 months, 1 year or 5 years. You can also reach out to GamCare for free, confidential support, or call the National Gambling Helpline on 0808 8020 133.